I am a customer of Kentucky Utilities, a fairly large electricity provider. They have a program, like many utilities, that rewards folks for trying to conserve energy. I signed up for the one that allows them to put a switch on my heat pump so that they can deactivate it during peak usage times in the hot months to level their power production.
I was very happy with the service, and loved the five dollar credit that I got for each month of June through September. Then things got weird.